Cardinal Innovations Healthcare was founded 11 years ago as a managed care organization, connecting those with complex needs to services and support within their communities. The organization now serves as a model, not just within its home state of North Carolina, but across the country, thanks to its success in helping members and their families live their healthiest, happiest lives. Cardinal Innovations Healthcare’s team of 800 employees works each day to create a high-performing culture that supports the success of its members, its employees, and its communities. As part of that work, the organization rolled out a comprehensive learning management system leveraging content from OpenSesame.
Compliance content—plus a whole lot more
When Samantha Bell joined Cardinal Innovations Healthcare, the organization was moving to implement a formal Learning Management System (LMS) combined with a comprehensive course offering. “Until that point, we didn’t have a way of bringing all our training resources together,” she recalls. “Each department was responsible for its own training, from creating or locating curriculum to tracking course completion. There was no organizational visibility into our training efforts, no standardization of curriculum and no way to run reports or queries into who had completed what courses.”
Many members of Cardinal Innovations Healthcare’s team are required to maintain healthcare-related certifications or complete continuing education as part of their jobs, and OpenSesame provides access to the needed courses.
“OpenSesame offers courses from a well-regarded healthcare education provider, so that immediately made them a good fit for us,” says Bell. “In addition to that, though, we get so much more from OpenSesame. We have access to hundreds of different publishers’ courses across every imaginable topic.”
“We get so much more from OpenSesame. We have access to hundreds of different publishers’ courses across every imaginable topic.”
Samantha Bell, LMS Administrator, Cardinal Innovations Healthcare
Eager adoption
“While Cardinal Innovation has always prioritized employee training, it wasn’t until we had OpenSesame and our LMS that we had the mechanism to organize, track, and manage that training,” says Bell.
All 800 of Cardinal Innovations Healthcare’s employees have access to OpenSesame courses, from new hire onboarding, through customer service training, technical training, compliance, and career development education.
“Our staff is hungry to learn,” says Bell. “Before we launched OpenSesame we had a series of live webinars to introduce the solution to everyone. The reaction was overwhelmingly positive— people couldn’t wait to get started.”
Anywhere, anytime training
Cardinal Innovations Healthcare’s care team covers much of the state of North Carolina, some several hours’ drive from the main offices. Previously, members of that team had to make the drive to attend periodic training classes. Now, the training is available online through OpenSesame, ready to go any time and any place.
“Our team can get their training locally, or even from home if they want,” says Bell. “It saves everyone time and effort and makes it much easier to get required coursework done on time.”
Continual improvement
Bell and members of her training team look forward to the annual OpenSesame user conference. “We always come away with new ideas,” she says, “and what is particularly impressive is that OpenSesame is continually improving its solution. They actively seek our feedback and work to incorporate our suggestions into the offering.”
OpenSesame impresses Cardinal Innovations Healthcare with its service levels as well. “Working with OpenSesame is a really positive experience,” says Bell. “They are quick to respond, proactive in their assistance and always willing to help us research the courses we need.”
Bell says that using OpenSesame has changed the focus of her job. “Instead of administrative tasks related to training, I’m able to be strategic, actively working with our managers and staff to further both our employees’ and our organization’s goals.”
“Instead of administrative tasks related to training, I’m able to be strategic, actively working with our managers and staff to further both our employees’ and our organization’s goals.”
Samantha Bell, LMS Administrator, Cardinal Innovations Healthcare
“OpenSesame really opens doors for our organization and our employees,” she concludes. “It provides an easy way to bring all our training and career development curriculum together. It’s almost like magic.”