Revolutionizing learning for Caterpillar dealers
In heavy equipment manufacturing, Caterpillar Inc stands tall as the industry leader, however it faced a formidable internal challenge: the learning experience for Caterpillar’s dealer network lacked the personalization and engagement required to keep employees’ skillsets up in a rapidly evolving world. The Learning Experience and Design Manager for Caterpillar Global Dealer Learning, armed with a vision to transform dealer training and elevate their capabilities to new heights.
A strategic alliance with OpenSesame
In the quest for a solution that met the needs of a global network (with the necessary variety of language and topics), Caterpillar embarked on an ambitious journey to create a comprehensive and personalized training ecosystem. OpenSesame’s catalog and a new method of course delivery allowed the team to create a marketplace–hosting not only OpenSesame content, but internally-produced courses. Independent dealers now have the freedom to browse preselected content and build learning paths for any LMS they choose.
4/5
average employee rating for training content over a 12-month period
Driving results: Growth, engagement, and efficiency
The integration of OpenSesame’s content breathed new life into training initiatives, overcoming the traditional learning and information gaps at Caterpillar dealerships by providing access to an extensive library of high-quality courses, and replacing external content to provide significant cost savings. The engagement levels also soared, with dealers wholeheartedly embracing the opportunity to deepen their knowledge and enhance their performance. Further, Caterpillar’s training content averages a 4/5 in employee ratings*.
Caterpillar continues to pave the way
Their dedication to driving innovation and cost efficiency had a profound impact on the Caterpillar dealer network, demonstrating that their commitment to dealer excellence remains steadfast. In spite of limited resources and ‘retooling’ their approach to L&D, Caterpillar was able to combine business-specific training with the OpenSesame catalog in areas their learners were most engaged and create a lasting value to the business.
*ratings average of completed courses over 12-month period